20/08 Hindsight: A Social Media Year

Okay, you got me red-handed: I didn’t mean to do this.
Not real Social Media.
I get retail marketing – even emarketing – but a year down a line of friends, followers, forays and fuck-ups and I’ve tripped over the truth without even meaning to.
What do I mean? Well…

For example: –

In the pub after Amplified08, @Yellowpark commented that he’d not heard of Forbidden Planet until Twitter – iconising how the openness of Social Media brings niche Brands like FP onto the ‘High Street’ of the web. For us, successful marketing isn’t selling SF to fanboys – it’s throwing the doors wide and saying ‘everyone can come here’. And that ‘everyone’ is bigger than we could’ve imagined.

For example: –

This year has seen the FP Megastore become a satellite Hub for London’s Twitterers. They’re at every signing; at big events, they add their own skills and insights to the on-web coverage. Social Media becomes its own beacon – the more they enthuse, the more enthusiasm is generated and the more it broadcasts – and the more it feeds back, and so on.

Believe in what you do – and Social Media becomes the field that surrounds your magnet. All you need is passion, conviction and sincerity.

For example: –

There’s always talk about the ‘human face on the Brand’, about ‘accessibility’– for a retailer, it’s the web version of standing on the shop floor. It’s a calculated gamble – on the one hand, you’re the first target when the e-mud starts flying; on the other, you reach friends, customers, guests and clients personally. And these are the people that will come back – to the store, to the site. Social Media is about hands-on Customer Service – and it matters.

For example: –

The failure of The Headless Bartman at SxSW created the MonQee, a classic example of out-of-the-box marketeering that caught the web’s imagination and went rapidly Viral. Social Media Marketing, coupled with genuine creativity, thrashes the pants off any amount of ordinary advertising.

As a personal footnote, 2008 has seen me return (at last!) to my ‘real’ job – to being back at the core of things, to taking full responsibility for promotion and event organisation at Forbidden Planet. From re-entering the SF fan scene at Orbital to my growing contacts lists on FaceBook and LinkedIN, to my recent interview with Tony at StarShipSofa… as this year comes to a close, I’ve realised something: –

Y’know what? I get it.
Y’know something else? It never was rocket science.

The big secret to Social Media Marketing? It’s common bloody sense – sling in a little humanity and a little respect (and a big ol’ bag o’comics) and there: Twitter’s your Uncle.

Honestly: how hard was that?

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5 thoughts on “20/08 Hindsight: A Social Media Year

  1. Nice post, Danie! In a time when everyone is talking niche-niche-niche, it’s nice to see a stellar example of how a niche brand can gain recognition by a broader consumer base.

  2. Forbidden Planet does niche with its thumbs tied together – for us, it’s ALL about the new wave of ‘Geek Chic’ and broadening our visibility and market… …but never, ever, leaving the core customer behind :)

  3. Hi Dannie, I’d forgotten about our convo about FP after amp08. But yes, I’d never heard of FP until I started following you on twitter. great blog post and thanks for the link.

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